This article provides complete information about the basic method of payment for services and the account balance: crediting funds, promo codes, refunds, etc.
You can use the Balance functionality if you do not want to use our service all the time.
The Balance provides you with the following payment methods:
- Bank cards
- Bitcoin
- Ethereum
- BinanceCoin
- Litecoin
- Bitcoin Cash
- And others
We are constantly working on adding new payment methods.
When adding funds to the Balance, you do not need to link your payment method: each replenishment is independent, so you decide when to replenish the Balance.
To replenish the Balance, follow these steps:
- Log in to the Billing section in your Personal Account.
- Click the Add Funds button.
- Select the currency you want to use for payment.
- Enter the amount you wish to add to your Balance.
- Follow the instructions for the selected payment gateway. After a while, your funds will be added to the Balance.
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If you initiate a refund according to our SLA, all funds will be returned to the payment source you selected for this payment. For example, if you paid by card, the refunded funds will be transferred to your card.
NOTE: You cannot initiate a refund for a payment made in whole or in part using funds obtained by redeeming a coupon/promo code.
If you have any questions about our froxy.com service, you can ask them in the online chat in the lower right corner of the site or contact the support service at support@froxy.com.