This article provides examples of possible causes of proxy problems and ways to resolve them.
There are several possible reasons for the problem with the proxies:- No connection.
- Can't write to chat/no chat widget.
- Unable to make a payment.
Issue 1: No connection
Solution №1: Check the Whitelist
To connect to the proxy successfully, your device's IP address must be added to IP Whitelist.
Solution №2: Wide geo-targeting.
Sometimes when connecting with a very narrow geo-filter, the connection cannot be established, because with a given filter, there are simply no active IPs.
We recommend narrowing down the geo-target to the country level and trying to connect again.
Issue 2: Can't write to chat/no chat widget.
Solution:
Disable your AdBlock tool and reload the page. Sometimes, AdBlock tools block the chat widget in addition to ads. Don't worry, we won't show any ads.
Issue 3: Unable to make a payment.
Solution №1: Disable Proxy/VPN.
When paying for any services, we recommend disabling proxy and VPN. Payment gateways may block transactions made when using a proxy/VPN.
Solution №2: Check the accuracy of the completed personal data.
In case of filling in false or invalid information in the personal data of the account, the payment may not be available to perform. Please fill in valid information.
Solution №3: Clear your cache and cookies.
In rare cases, making a payment may not be available due to a conflict in cache data, or cookies. We recommend you clear your browser cache and cookies before making a payment.
If you still have any questions about the operation of our service froxy.com, you can ask them in the online chat in the lower right corner of the site or contact support at support@froxy.com.