Froxy Subscription Statuses

This article provides information about all possible statuses and meaning ​​of your Froxy subscription and how to cancel it.

Your subscription can have several statuses:

  • Activating” means that the installation process has started, and you need to wait a little while for the installation process to complete; it takes no more than 20 seconds.
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  • Trial” means that your subscription is in a trial with the appropriate parameters.
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  • Active” means your subscription is active according to the terms of your plan, you can use our services without any restrictions.
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  • Non-renewing” means that your subscription will not be renewed within the current plan and will be cancelled on the next billing date. This is an intermediate status before the subscription is cancelled, so you can use the proxy until the next billing date.
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  • Paused” means that the remaining time of the subscription has been paused, and you will not be able to use the proxy until you renew your subscription.
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  • Cancelled” means your subscription has been cancelled due to lack of payment or at your initiative.
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ATTENTION!

  • When you initiate a subscription cancellation, the status changes to “Not renewing”. This means that you can still use the proxy until the end of the paid period.
  • When the next billing date arrives, your subscription will be automatically cancelled.
  • You cannot cancel a subscription when it is paused. To cancel a subscription, you must first renew it.

If you have any questions about how our froxy.com service works, ask them in the online chat in the lower right corner of the site or contact the support service at support@froxy.com.